Email Procedures

During your shift, you are responsible for answering any emails that come in. As a Staff member, you must respond in a professional and timely manner. Remember that what you write is a reflection on you, the other Staff members, Joe, Matt, and the Booking Office in general.

Some reminders:

-ALWAYS KNOW WHO YOU'RE SPEAKING TO! (Is it a student, faculty, or staff member?). Check the person's footer at the bottom of their email if unsure.

-Be polite and use common sense: Say "please" and "thank you".

-Faculty/staff ARE allowed to book over email. Please accommodate their requests politely and quickly. There is almost never a situation where we can't fulfill their request but in case it's one of those situations, let Matt or Joe know ASAP.

-Students may cancel sessions over email. Remind them that they will receive a warning/suspension if it is warranted.